Associate Customer Service Representative Associate …, Worcester

Job Title: (Associate Customer Service Representative)

 

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 

 

Job Description

MININMUM SKILLS REQUIRED:

 

             Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.    

             Previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process is preferred. 

             Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.

             Knowledge of SAP-R3 or equivalent is required.  Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.

             Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word).  Must be tested in MS Office and include scores.

             (url removed) and SharePoint experience is a plus.

             This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.

             Ability to identify areas for improvement and implement change.

             Demonstrated skills:  multitasking, project management including the ability to translate needs into a workable implementation plan, change management

             Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment

             Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.

ADDITIONAL INFORMATION:   Some travel may be required, however would be infrequent if at all.

 

Educational Qualifications/Experience Needed

                Required:  College degree; previous customer service experience, SAP-R3 or equivalent experience

Preferred:  Bachelor’s degree

 

Qualifications

Responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. May initiate customer contact to proactively identify and address customer needs. Monitors the resolution process to ensure other departments through on requests.

Note: Position is hybrid -- 3 days in office and days from home

Location: (Marlborough, MA)

 

Disclaimer: 

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”

It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at (phone number removed)

 

Rewards:

Medical, dental, vision

401k 

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client 

 

 

SELECT AWARDS

An INC 5000 company for 10 years

Corp! Michigan Economic Bright Spots 

Crain’s Detroit Business Top Staffing Service Companies in Detroit

TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions

Best of MichBusiness winner in HR Wizards & Partnerships

Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest

101 Best & Brightest Companies to Work for in Michigan