Customer Support Specialist, Worcester

Customer Service Representative
We are growing and hiring customer service representatives to manage incoming customer queries and field questions regarding policy information.
You will also process payments, modifications, and escalate complaints across a number of communication channels.
A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers.
Remote opportunity with multiple shift opportunities.
Job description:
Covenir is a company with a startup attitude with the support of a corporation.
In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
Responsibilities include:
Work with our insurance provider clients and deliver great overall customer service
Take in a high volume of calls, communicate via email and letters as appropriate
Document all client communication across several platforms
Be the point person for our clients as well as their customers
Qualifications:
2+ years of customer service experience in a call-center environment
Demonstrated communication, organizational and interpersonal skills
Intermediate proficiency in Microsoft Office
Strong independent problem solving and analytical skills
Preferred qualifications:
4+ years of insurance experience (insurance agent license a plus!)
Bilingual (Spanish/English)
Associates Degree
Things to know:
Rotating schedule includes hours between 11:30am-8:00pm Monday through Friday with mandatory Saturday 9:00am-6:00pm
Open concept work environment
Light to moderate noise activity
Paid training