Service Business Development Representative, Worcester

Join Our Team as a Service BDC Representative!
The Service Department Business Development Center (BDC) staff member is the initial contact for Customers seeking to schedule an appointment with, or ask questions of, our dealership's Service Department.
The primary goal is to set an accurate, quality appointment that enables the dealership to meet the Customer's expectations while sounding helpful and courteous at all times.
Why Work For Harr?
40-hour work week
Stable family-owned business
2 weeks paid vacation to start
Childcare reimbursement
College scholarship for employees' children
Medical/Dental/401(k) benefits
Paid training
Compensation: Hourly + Bonus (avg $*****k annually, with upper tier payplans at $60+)
Duties & Responsibilities
Handle inbound calls and emails professionally and deliver timely solutions
Respond to internet leads within 15 minutes
Book daily appointments for the sales department
Make a minimum of 15 outbound calls per hour for customer follow-up
Log all interactions, vehicle data, and customer information accurately in CRM
Collaborate with Sales and Service to resolve issues and escalate when needed
Guide customers through the online sales process
Stay current on product knowledge and company policies
Maintain high customer satisfaction ratings
Requirements
Prior customer service experience preferred
Strong verbal and written communication skills
Effective problem-solving ability with a calm, empathetic approach
Proficient in CRM systems and customer service software
Flexible to work shifts including weekends and holidays
About Harr Motor Group
Harr Motor Group is a premier automotive dealership in Massachusetts, dedicated to providing an outstanding car-buying and ownership experience.
Our team is passionate about delivering top-tier service and representing industry-leading automobile brands.
We pride ourselves on customer satisfaction and fostering a positive workplace culture where employees can grow and succeed.
Join a Team That Values You!
At Harr Motor Group, we believe in diversity, inclusion, and equal opportunities for all.
We are committed to fostering a respectful and welcoming workplace where every team member can thrive.