Customer Service/ Sales Support, New Castle, PA

On behalf of our client, a premier provider of industrial equipment solutions, we are seeking a Sales Support & Procurement Coordinator. This role is the "engine room" of the sales cycle, ensuring that customer quotes are accurate, vendors are managed, and orders are delivered as promised. This is a hybrid-style role perfect for someone who enjoys both customer interaction and behind-the-scenes logistics. You will support the regional sales team by managing the quoting process, communicating directly with customers, and coordinating with suppliers to ensure every order is a success.

salary: $60,000 - $68,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

• Quote Development: Support the sales team by generating timely, accurate quotes for customers, including the application of appropriate margins.

• Cost Sourcing: Gather pricing from historical data and internal manufacturing resources to ensure competitive and profitable estimates.

• Customer Liaison: Act as the primary point of contact for customer inquiries, providing order status updates and technical information as required.

• Order Entry & ERP Management: Manage the full order lifecycle within the ERP system, ensuring Engineering and Supply Chain have all necessary data.

• Project Coordination: Evaluate customer requirements for equipment repairs or upgrades and coordinate the necessary implementation steps between departments.

• Vendor & Supply Advocacy: Work closely with purchasing and production to expedite orders, ensuring the customer’s timeline is always the priority.

• Business Growth: Achieve key goals for response speed, customer satisfaction levels, and on-time delivery.

Skills

• Telephone Etiquette
• ERP
• CUSTOMER ORDERS/SALES
• Customer Service
• Research
• Project Management

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.