Customer Service Representative, New Castle

The Customer Support Representative serves as a primary point of contact for members and support our growing client by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed.
Essential Duties and Responsibilities
Ensure customer service excellence and consistency
Assist Membership & Customer Support team with administrative tasks
Respond to membership inquiries by phone and email utilizing knowledge of various the membership levels, membership benefits, products, events, and professional certifications
Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary
Additional Duties
Additional duties as assigned
Minimum Qualifications
Education and/or Experience
High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience.
Proficient in Microsoft Office suite
English fluency required
Temporary, 2-3 months
$20/hr.
Monday through Friday, 9am-5pm.
Training is fully onsite for the first few weeks, then candidates can transition to hybrid (M/W/Th in office, Tue/Fri remote).