ITCommunication Technician, New Castle

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Benefits/Perks

Competitive Compensation based on experience

Career Growth Opportunities

Exciting fast past career where everyday is different

Job Summary

We are seeking a knowledgeable IT Technician to join our team. We provide various services to a wide variety of industries. As the IT Technician, you will be responsible for ensuring our customers computer systems, networks, phone systems, camera systems and equipment are operating at peak performance. As a managed services company you will be asked to handle IT support requests and assist customers with their technology needs. Your role is vital to the smooth operation of our customers systems. The ideal candidate has strong technical background as well as excellent customer service and communication skills. We are a growing business that requires its employees to be dynamic and have the ability to multitask.

Responsibilities

Maintain computer hardware in working order

Set up customers workstations (computers, printers, routers, etc)

Install and configure software

Train customers in best practices in technology and how to use software and equipment

Assess security risks and ensure the security of networks and computer systems are maintained

Monitor customer networks to ensure optimum performance

Provide quick and effective assistance with information technology systems

Systems may include phone systems, camera systems and network equipment

Help customers remotely and in person with systems configuration, troubleshooting, and maintenance

Listen attentively to customers’ questions and concerns and offer optimal solutions

Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel

Work with other IT Support and IT management to provide customers with superior service

Inform customers about new and upgraded IT products and services

Walk customers step-by-step through problem-solving process.

Setup new computers, connect computers to domain, setup users in Active Directory and Microsoft 365 online

Some overnight travel may be required but is not the norm

Other duties may be assigned

Qualifications

Previous experience as an IT Technician or an IT Certification is preferred

Strong troubleshooting and analytical skills

Ability to work well as part of a team

Strong written and verbal communication skills

Understanding of data privacy and security

A drivers license is required