Shared Services Operations Specialist, Georgia

Description

Job Responsibilities:

Follows standard procedural guidelines for performing tasks.
Responsible for performing logging checks, processing checks, processing documents, working CLEAR queues, and placing outbound calls to insurance carriers as well as receiving inbound calls from insurance carriers.
Provides assistance and back up as needed to meet client requirements and SLA’s.
Handles other duties,projects based on business needs.
Works under immediate supervision.
Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
Initially works in a multiple client ,functional environment.
Research items received via faxes, reports, tasks, correspondence, and refund,return checks.
Make appropriate telephone calls to resolve issue.
Follows client’s standard policies and procedures.
At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
Works efficiently in client and company proprietary applications.
Demonstrates solid technical knowledge and quality performance.
Meets behavioral expectations: attendance, teamwork, and organizational contributions

Skills:

Education/Experience:

Highlights

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