CX Designer, Connecticut

As a Digital Service & CX Analyst - Experience Designer, you'll leverage your knowledge of

experience design to ensure proj ects, products, and processes are customer-centric a nd data-driven.

You'll gather insights into customer needs, behaviors, and pain points through to inform design

decisions, and work across the organization to ensure cross-functional teams underst and our

customers' expect ations .

Responsibilities

WHAT OUR DIGITAL SERVICE & ex ANALYSTS ENJOY MOST

" Working collaboratively with Product, Technology, and Research teams to deliver except ional

customer experiences, and to drive business impact.

" Using qualitative a nd quant itative data to generate insights and opportunity areas for further

exploration, and to enable/ prioritize design decisions

" Mapping existing and future state customer experiences t hrough j ourney maps

" Ensuring all projects are documented and implemented as designed

" Conducting cross- functional design workshops across the organization

" Continually advocating for t he value of a design- led way of working

On a given day you'll work in a dynamic office env ironment as an Experience Design subj ect matter

expert. You'll collaborate with program managers, technologists, data teams, and product teams to

bring t he human experience to the forefront. You'll t hrive in t his posit ion if you can work both

independent ly and collaboratively.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

" Experience: Business Operations Analysis experience: 3 years or more; Telecommunications

and/or experience with technology/software products: 3 years or more

" Education: Bachelor's degree in Business Administration or related field or equivalent

experience

" Technical skills: Personal computer and software applications (i.e., Word, Excel, Visio, etc.);

Design software ( i.e., Figma, Adobe Creative Suite, LucidChart)

" Skills: Design thinking, experience design, ability to aAnalyze and synt hesize complex data,

storytelling

" Abilities: Align design init iatives with business goals; design and facil itate workshops;

communicate effectively orally and in writ ing; define key performance indicators/ met rics;

manage mult iple projects simultaneously; document , prepare, and present data-driven

presentations; make decisions and solve problems while workinq under pressure; partner with